Vision Media Help Center home page
Submit a request
Sign in
  1. Vision Media
  2. Troubleshooting

Troubleshooting

Having troubles? See if any of the articles solve your issues. If not, please feel free to contact us through email at support@screenerpassport.com or Live Chat in the bottom right of the website.

  • Error Codes
  • "Please make sure screen mirroring using airplay, HDMI, or other applications that perform screen capture are disabled."
  • "You are currently logged in on another device"
  • Why Can't I Airplay or Mirror?
  • Why is there no sound?
  • Browser add-ons & pop-up blockers
  • Choppy/Buffering/Stopping Playback
  • Exceeded number of devices
Vision Media